Booking, cancellation, and service policies
Last updated: 19 June 2026
By making a booking with this service ("we", "us", "our"), you agree to these Terms & Conditions. These terms apply to all appointments, whether booked online, by phone, or in person.
These terms are governed by the laws of Western Australia and the Commonwealth of Australia, including the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Online bookings are not confirmed until you receive a written confirmation from us. We reserve the right to decline or reschedule bookings at our discretion.
Please ensure your contact details (email and phone) are correct at the time of booking. It is your responsibility to check for confirmation messages.
We understand that circumstances can change. To avoid a cancellation fee, please notify us at least 24 hours before your scheduled appointment time.
To cancel or reschedule, please contact us directly by phone or email as soon as possible. Online cancellations are not currently available.
Where a deposit is required to secure your booking, it will be communicated to you at the time of booking. Deposit terms are as follows:
Under the Australian Consumer Law, any non-refundable deposit terms are disclosed to you before payment is made.
For your safety and the safety of our therapist, please notify us before your appointment if you:
We reserve the right to decline treatment if we believe it may be unsafe or inappropriate.
Clients under the age of 18 years must have a parent or guardian present for the duration of the treatment, or provide written consent from a parent or guardian prior to the appointment.
Health records for clients under 18 are retained until the client turns 25, or for 7 years from the date of last service, whichever is longer, as required by Australian health records legislation.
All prices are listed in Australian Dollars (AUD) and are inclusive of any applicable taxes. Prices are subject to change without notice; the price displayed at the time of booking applies.
Payment is due at the time of service unless otherwise agreed. Accepted payment methods will be confirmed at the time of booking.
Prices displayed do not include GST. We will confirm our GST registration status at the time of invoicing.
Health fund rebates are available for eligible remedial massage treatments where the therapist holds a valid provider number accepted by your fund. It is your responsibility to confirm eligibility with your health fund prior to your appointment.
We cannot guarantee that your health fund will provide a rebate. The rebate amount is determined solely by your health fund based on your level of cover.
To the extent permitted by law, our liability for any loss or damage arising from your use of our services is limited to the cost of the service provided. Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot be excluded, restricted, or modified.